Expired account

You’ve come across this screen and you’re not sure what it means or what to do?

Don’t worry, we’ve got your back!

If you see this screen, it’s because your payment has failed three times (expired credit card, issue with your bank account…) and we’ve closed access to your account.

There’s no need to panic! We will not delete any of your content, campaigns or custom questions. Any candidates you’ve already invited to take a test will still be able to do so.

To reactivate your account simply click on the yellow button and follow the instructions.

Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.

Still need help? Contact Us Contact Us